Greyhound customer support
Have a question or need to get in touch with us about something? No problem — just enter your details into the enquiry form below, and we'll get back to you. Contact us and fill out the request. Our agents will review your case and get back to you as soon as possible. Greyhound customer support a Flexible Fare ticket prior to. We are happy to help you. Please call (01 ), email ([email protected]) or chat with us for all your queries. Customer Service: · () Charters Team · () Español within the United States · () Outside the United States.
Help & Info
Ticket Exchanges and Refunds
The regulations may vary in the case of special offers for a limited period. Further details can be found in the special promotion conditions available on the web portal. If you would like us to resend the email with your voucher, please contact us via our online feedback form. Be sure to provide all data from the original booking ready so we can resend the voucher code via email.
The transaction will be in U. Customers in Mexico wanting to pay in Mexican Pesos can go to Greyhound. PayPal Ticket options: Buy online and show your ticket on your phone or print your ticket at home. You can buy a ticket for travel the same day, or take advantage of lower prices by buying your ticket in advance although it still won't be as low as buying in advance online.
Different forms of payment cannot be combined Ticket options: Buy your ticket at one of the thousands of independent agents like convenience stores and gas stations across the United States. Call us toll-free at While some disabilities and needs may be obvious to our employees, others are not and you may be served by several different representatives of Greyhound along the way.
It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for multiple legs of your trip. If you are having trouble purchasing tickets electronically due to a disability, one of our Customer Service Representatives will be happy to help you by phone at and waive the standard convenience fee after confirming that your inability to book electronically is due to your disability.
You may also email Greyhound if you are having problems due to your disability: ADA. The Department urges the public not to rely on the information contained in these postings and to visit ADA. We can help you get on and off the bus, and give you a hand with your baggage, wheelchair or mobility scooter. Just let your driver or customer service agent know at the station, and don't be shy to ask them again if you need something during your trip, especially if you want to get off the bus during a stop.
If you're booking online, you can select this when you enter the number of passengers. All of our buses are equipped with a wheelchair lift to help you get on board. Each Greyhound bus can fit two passengers sitting in a wheelchair or mobility scooter we actually remove seats to give you plenty of space. So we suggest you book your ticket as far in advance as possible to get one of the two spots on your preferred journey.
If you want to board the bus in your wheelchair and then sit in a regular seat, please let us know and we will stow the device. Greyhound customer support This is due to the maximum limits of the wheelchair lift. If your wheelchair or mobility scooter doesn't fit within the dimensions above, it will need to be stored in the baggage compartment underneath the bus.
While most of our buses are equipped with a power outlet for charging personal devices such as your laptop or tablet, our power outlets do not support charging mobility scooters. Greyhound will secure all wheelchairs but will not deny transportation if a device cannot be secured or restrained as required by law. Mobility aids such as canes and walkers can travel inside the bus with you but only if they can be safely stowed in the overhead compartment because.
Mobility Ads that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible. The maximum weight for mobility aids is pounds. Mobility aids that exceed either or both of these dimensions will not be accepted. Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment.